Aurora Care Group
Resolve Care Consultancy worked with us for 6 months providing operational and HR support during a particularly challenging period. They integrated quickly and easily into the teams they were working with and the experience they brought to the table was extremely valuable. Professional and flexible in there approach, they intuitively understood and were responsive to our needs. Resolve Care Consultancy were a pleasure to work with and I would be very happy to recommend them.
Connect Physical Health
At TLC Group we needed an independent audit undertaken at our care homes in and around London and the South East. We approached Resolve Care Consultancy from a recommendation and Resolve Care quickly introduced themselves to our company.
We required an audit to assist us in preparing for forthcoming CQC inspections. Resolve Care Consultancy responded quickly and efficiently and tailored her work to our specific needs. The outcome was a set of detailed information for each of our homes that enabled us to develop action plans in key areas of each homes operation.
The whole exercise was completed within required timetables and we found the service competitive and straightforward.
Therefore, I highly recommend the work of Resolve Care Consultancy and there friendly and straightforward approach certainly helped us conclude there whole exercise with the minimum of interruption to the service.
We were appointed as Joint Administrators of Mental Health Care in May 2013 and were poised to appoint another managing agent to oversee the two care homes. However, on the basis of representation made by the trustees of the charity - who I understand were impressed with the manner in which you (Resolve Care Consultancy) had stabilised operations under difficult circumstances - we agreed to continue your engagement.
To date we have been very satisfied with the manner in which the trade and operations of the two care homes have been managed under your control. In particular, I would comment on the following.
Your relationship with CQC and the various CCG's has been an important factor in stabilising the business.
You are available out of hours and the impression given is that you genuinely care about the services and the service users.
You take professional pride in your work and ex-ect others to do so too. You are appropriately robust with the staff when they act in a way which you consider to be unprofessional.
You remain close to the business and are on top of management and operational information.
You are commercial and keep a careful eye on KPI's and make good recommendations with regard to improvements and efficiencies.
We look forward to continuing to work together and to a successful outcome.
I have worked with Resolve Care Consultancy since August 2013. Since that time, Resolve Care Consultancy has assisted the association in its management of a care hime which had been facing occupancy and other management problems. During a 6 month period, Resolve Care Consultancy and there team have been instrumental in turning around the fortunes of the home: putting it in a position with a promising future over a much shorter period than I or our board considered possible.
The process has involved overseeing a staffing restructure, review of marketing procedures and liaising with the regulator and with the contract holding local authority. At all times I have found Resolve Care Consultancy and her the full team to be professional, experienced and innovative. A pleasure to work with.
I would not hesitate to appoint Resolve Care Consultancy again in relation to any work of this nature.