Complaints

Complaints, Incidents & Adult Protection

Resolving difficult complaints and assisting with serious issues such as Coroner’s Inquests and Adult Protection Alerts. We can provide support in the following areas:

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• With considerable experience in dealing with difficult complaints from residents and families, Aurora can assist in negotiating a resolution, including undertaking independent investigations, meeting with complainants and regulators, and drafting correspondence.

• Assisting owners and managers with adult protection issues. This includes assisting homes to overcome constraints applied through Adult Protection activity. These constraints usually include lengthy suspensions of Social Services contracts.

• Untoward Incidents: We can assist in investigating the causes, and identify how to manage risks effectively.

• Assisting homes with Coroner’s inquests and legal proceedings. This has included attendance at inquests assisting Counsel to present cases.

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Our team of experts is ready to help you develop strategies for not only surviving, but thriving in the future.

Give us a call today to set up your first consultation
0191 - 580 - 0850